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Privacy Policy

North Point Logistics Ltd

Last updated: 11.01.26

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1. Introduction

North Point Logistics Ltd (“North Point Logistics”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use our services.

This policy applies to all personal data collected through our website, communications, and business operations.

North Point Logistics Ltd is the data controller for the purposes of UK data protection law.

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2. Company Information

3. Personal Data We Collect

We may collect and process the following categories of personal data:

 

3.1 Information You Provide Directly

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Billing and invoicing details

  • Delivery and collection addresses

  • Contents of communications sent to us (emails, contact forms, calls)

 

3.2 Information We Collect Automatically

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data (pages visited, time spent, referring URLs)

 

3.3 Business and Operational Data

  • Consignment details

  • Proof of delivery information

  • Driver and subcontractor details

  • Compliance and insurance documentation (where applicable)

4. How We Use Your Personal Data

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We use personal data for the following purposes:

  • To provide logistics, transport, and delivery services

  • To manage customer relationships and contracts

  • To process payments and invoices

  • To communicate regarding services, updates, or issues

  • To respond to enquiries and requests

  • To comply with legal and regulatory obligations

  • To improve our website, services, and operational efficiency

  • To prevent fraud and ensure security

 

5. Lawful Bases for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Contractual necessity – where processing is required to perform a contract with you

  • Legal obligation – where processing is required to comply with the law

  • Legitimate interests – where processing is necessary for our business interests and does not override your rights

  • Consent – where you have explicitly agreed (e.g., marketing communications)

 

6. Marketing Communications

We may send marketing communications only where permitted by law.

  • You will receive marketing emails only if you have opted in or if permitted under PECR

  • You may opt out at any time by using the unsubscribe link or contacting us directly

We do not sell personal data to third parties.

 

7. Data Sharing and Disclosure

We may share personal data with:

  • Delivery partners and subcontractors

  • IT and software service providers

  • Payment processors

  • Professional advisers (legal, accounting, insurance)

  • Regulatory authorities where required by law

All third parties are required to process data securely and in accordance with UK GDPR.

 

8. International Data Transfers

Where personal data is transferred outside the UK:

  • Transfers will only occur to countries with adequate data protection standards, or

  • Appropriate safeguards will be in place (e.g., UK International Data Transfer Agreement)

 

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.

Typical retention periods include:

  • Contract and delivery records: up to 6 years

  • Financial records: up to 7 years

  • Marketing data: until consent is withdrawn

 

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

Requests can be made by contacting us using the details above.

 

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

We encourage you to contact us first so we can address your concerns.

 

12. Cookies

Our website uses cookies to improve functionality and user experience.

For detailed information, please see our Cookie Policy, which explains:

  • What cookies we use

  • Why we use them

  • How you can manage or disable cookies

 

13. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and firewalls

  • Access controls

  • Encryption where appropriate

  • Staff training and confidentiality obligations

 

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

16. Contact Us

For any questions regarding this Privacy Policy or how we handle your data, please contact:

North Point Logistics Ltd
Email: northpointlogisticsuk@gmail.com

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